Safety and OSHA News

Amazon warehouse investigated by OSHA

A newspaper has investigated reports about working conditions at an warehouse that serves one-third of the country. Employee claims point to extreme indoor heat, closed doors when it was hot, work rates that couldn’t be sustained and firing threats when workers couldn’t keep up in the heat.

The Morning Call in Allentown, PA, interviewed 20 current and former Amazon warehouse workers over the course of two months and obtained OSHA records through the Freedom of Information Act to find how the agency handled complaints about extreme heat in the facility.

Here’s a partial timeline:

  • June 2, 2011: An Amazon warehouse worker told OSHA the heat index inside the warehouse hit 102° and 15 workers collapsed. The worker said employees who left due to the heat received disciplinary points.
  • June 3: OSHA told Amazon it had received a complaint and asked the company to investigate. OSHA said six employees had been taken to the hospital the previous day.
  • June 9: OSHA inspects the Amazon warehouse.
  • June 10: OSHA received a message from an emergency room doctor at a nearby hospital that several patients had come into the ER in the last couple days from Amazon with heat-related injuries.
  • June 13: The safety manager at the warehouse sends a letter to OSHA disputing that employees received disciplinary points for leaving due to heat-related symptoms.
  • July 25: An Amazon security guard called OSHA to report the heat indoors exceeded 110°. The guard said two pregnant women were taken to nurses and Amazon wouldn’t open dock doors to help air circulation. Employees said the doors were kept closed because of Amazon’s concerns about theft. While no one says the Amazon dock doors were locked, such situations have contributed to some of the largest workplace disasters in U.S. history.
  • August 18: OSHA closes its inspection by issuing recommendations to Amazon about how it could improve its heat-stress management plan.

In 2010, when Amazon announced it would open a new shipping hub in the Lehigh Valley and employ “several hundred” workers, the news was welcome. Workers say employment at the warehouse ranges from 900 to 2,000 in peak season.

The jobs pay $11 to $12.25 per hour.

Many of the jobs aren’t permanent. Amazon uses a recruiting company, Integrity Staffing Solutions (ISS) to fill positions at the warehouse. Employees interviewed by The Morning Call say, even though they’re told the temporary positions can lead to permanent ones, that rarely happens.

Of course, since the workers are employees of the recruiting company, Amazon saves on its workers’ comp insurance costs.

‘Sign this’

According to one Amazon worker who spoke to the newspaper, ISS used another method to keep its injury rate down.

The woman said one day when the heat in some parts of the warehouse reached 110°, she began to feel dizzy. She went to a nurse station.

Within minutes, an ISS manager asked her to sign a paper saying her symptoms weren’t work-related.

The employee took meds for high blood pressure, which can sometimes cause people to be more heat-sensitive.

The woman thought the dizziness was work-related, but she signed the paper anyway because she needed her job. She says she’s looking for another job now so she can get out of the Amazon warehouse.

Amazon took some steps to deal with the hot conditions in the warehouse. The company paid an ambulance service to have paramedics stationed at the warehouse during five days of excessive heat in June and July.

The ambulance company says it saw 20 to 30 people who paramedics helped hydrate and cool down so they could return to work. Another 15 people were transported to area hospitals for further treatment, but none were in critical condition.

And the employees say at about the time of the OSHA inspection, the company changed another policy.

Amazon has an automatic recordkeeping system that gives employees demerits if they leave early.

The safety director at the warehouse says no employees were penalized for leaving work early due to heat-related symptoms.

However, workers tell the newspaper that wasn’t the case until after OSHA got involved.

Amazon has issued a statement that “the safety and well-being of our associates is our number one priority.” The company pointed to steps it took during this summer’s heat waves, but it didn’t dispute any of the newspaper’s reporting.

Of course there are two ways you can look at this story:

  1. The conditions in the warehouse were too severe. Amazon could do more for its workers. Or,
  2. Jobs are hard to find. For each worker who couldn’t take the heat in the warehouse, there are probably 10 more waiting in line who would take the job.

What do you think? Let us know in the comments below.

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  1. Slave shop conditions because of the economy, companies can get away with bad conditions. No cooling, save costs for the company, bonuses paid to managers. People need jobs and wil put up with bad conditions to have any job.

  2. Ginella Calvit-Hedelsky says:

    A troubled economy and lack of employment are prime conditions to abuse those in need. Employees at Amazon and similar companies are daily having to make the choice of working under;

    1. Inadequate work conditions
    2. Abusive work policies (demerits, points and such)
    3. Low pay, strenuous work hours
    4. Lack of benefits
    5. Inadequate PPE and safety procedures to protect them against risks such as extreme heat and cold.

    We could say that these employees don’t have to accept such conditions and blame the whole thing on them or like me, put the ball at the court of a greedy company who under the present circumstances, has step over the line but not far enough to get in real trouble, -yet.

  3. As a Safety Professional working in the desert SW, I am well familiar with heat stress and related illnesses. Protection of employees will always be my PRIORITY #1, but don’t forget the employees part here as well. Employees can affect the likelihood of illnesses as easily or more than employers. Proper diet and exercise go a long way in mitigating or reducing the effects of heat. I’ve worked the past 2 years in the desert with temps commonly exceeding 125F and NO SHADE for miles. A majority of the employees are Muslim and observe Ramadan. That means no food or drink from sunup to sundown. I am not referring to people who grew up in this type of climate but ones who were born and raised in the Northern California area. With proper education to the employees and posted heat warnings and precautionary signage I have experienced ZERP heat related illnesses with a group of over 1200 people living 24/7 in the desert for a week or more at a time. You can’t simply write it off as acclimation when that in itself takes 3 weeks. It’s about employees taking responsibility for themselves. What is the beverage of choice? Diuretics like soda and coffee or water? I know how miserable hot work can be. I managed construction projects in Las Vegas for 5 years. People who use their heads keep their jobs. The sad back story to this is that employee theft is a possible contributing factor. If people were not stealing from the hand that feeds them perhaps more doors could be left open. Employees, speak up about employee theft. Do the moral and responsible thing and put your foot down to theft. Perhaps the employer will go the extra mile in repaying you with additional benefits. You might be surprised at the cost of running AC in a large warehouse. Probably even more surprised at the cost of employee theft. It often times amazes me to think of the days when our grandparents worked with NO AC anywhere. People didn’t thieve as much either. Alas, I am wandering off the subject. Train your…

  4. Darryl M York Sr says:

    I have a question; an employee is injured while on the clock, slips and falls, hitting their head. They call their supervisor to report the injury and they say, “I’ll pick you up to take you to your vehicle then you can go home.” Instead of saying, “lets get checkout at the emergency room first. Then, tell the employee, “I don’t know what to do, I’ll get back to you later.” Is this the way to treat an injured employee?

  5. I work in a warehouse type job. They refuse to turn the heat on until the temperature puts their products at risk of freezing, but don’t care if employees are freezing and getting sick from breathing in the cold. The temperature was below 0 today outside but they would not turn on the heat. We work in our coats and dress warm but are still getting cold. Isn’t this extreme and a health hazard?

  6. Robert Skow says:

    I work at a restaurant with no ac. It is usually over 120° air temp up to 149 the highest I witnessed with the humidity being 40 and higher. I work in Iowa where u dont legally have to give any breaks to anyone over 16 years old. On Friday the temperature in my area hit over 140 and I was in it for 6 straight hours at my full speed pace that others describe as insanely fast. I requested to be removed from the heat starting around 8 o clock recieving no verbal responses from my superior instead only angry looks. I work on an L shaped line that’s like 3 to 4 feet in width and I’m at the end point on the hottest grill and must be let out by two other people I work shoulder to shoulder with working the line w me, one of them being my superior next to me not responding to my requests to get out of the heat nor making way for me to slide past them and squeeze out of the extremely narrow exit. By the time I left work at like 1 am that night after an hour working off the clock making cheesecakes in a convection oven I was dizzy, stumbling, and slurring my words. Patches of my skin were a reddish color and I was having difficulty maintaining consciousness with the worst example of that being fainting in the shower at my girlfriends parents house hitting my head when I fell. I have memory gaps from the evening including not remembering the hour drive home including dropping off a couple co workers I taxi nor do I remember going to bed. The next day I awoke at around 8 pm having missed 5 hours of my scheduled shift. Although still dizzy and after throwing up the glass of water I drank I tried to contact my boss to see if I should come finish my shift or what I should do. That was ten hours ago and as of waking up this morning to pee I have still not received a response as to if I even have a job anymore. The urine was still a dark color. Im gonna go back to bed for a while before I go in a little early today to find out what my punishment will be or if im just terminated from the job I’ve had for 17 years. I still dont feel very good.

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